TILLASupport
I answer every message myself. Open a ticket on the contact page, email support@tillacrypto.com, or DM @TillaCryptoHub on X. Keys, billing, data questions, bugs, enterprise - anything. The starter dashboard, the MCP server and examples are on GitHub.
Response time. Usually the same day, always within one business day. An outage gets handled the moment I see it.
Before you email — the fast fixes ▾
Missing or wrong key. Send Authorization: Bearer tk_live_…. Rotate a lost key from your dashboard.
You asked for a column your plan doesn't include. Call /v1/inventory to see exactly what your key can pull, or upgrade.
You hit your per-minute or daily limit — back off and honor the Retry-After header, or move up a tier.
If the latest row stops advancing, check /v1/status — the feed pauses on rare source outages and resumes on its own; you keep every row you already pulled.
What to include so we can help fast: your account email or customer number, the endpoint and exact request, the response code, and a timestamp. Never paste your full API key in an email — the last 4 characters are enough.
Status & uptime. Live health is public at /v1/status and /v1/health (no key needed) — feed freshness, per-tier windows and any open outage. Bookmark it before you email about "is it down."
Security & responsible disclosure. Found a vulnerability? Email support@tillacrypto.com with "SECURITY" in the subject. We respond quickly, we won't pursue good-faith researchers, and we credit fixes.
Feature & data requests. Want a column, an asset, or an endpoint we don't have yet? Tell us — Pro and Max include custom endpoints and feature requests, and we ship them.